![]() Since it was brand new, I suggested we do a factory restore using the hidden recovery partition (or recovery CDs). He said they didn't install any extra software so he didn't understand why the laptop was behaving badly (poor performance, error messages sometimes, etc.). ![]() I visited him and he said they had the laptop for only a week with lots of problems on it. Just a little story: A friend of mine bought a HP laptop for his daughter. I think the policy in most country is that within 15 days of purchase they can reimburse or exchange it to you without any questions asked. ![]() It will bring it back to factory default and see if the problems are still there.Ģ- If this doesn't solve your problem, you could bring the laptop back to the store to get a reimbursement or exchange it for a different model. Since it's only 1 week old, I would try the following ASAP:ġ- Try to Recovery CDs (or hidden recovery partition).
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